Privacy Policy

Effective Date: 27 June 2026

Scan Hub Pty Ltd ("Scan Hub", "we", "our" or "us") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit www.scanhub.com.au, contact us or engage with our business.

By using our website, you consent to the collection and use of your information in accordance with this Privacy Policy.

1. Who We Are

Scan Hub Pty Ltd is an Australia-wide provider of 3D laser scanning, reality capture, point cloud processing, Scan to CAD and engineering documentation services.

Website:
https://www.scanhub.com.au

2. What Personal Information We Collect

Depending on how you interact with us, we may collect:

• Your name

• Company name

• Job title

• Email address

• Telephone number

• Business address

• Information contained in enquiries submitted through our website

• Information you provide when requesting a quotation

• Project information you voluntarily provide

• Communications between you and Scan Hub

We may also collect technical information including:

• IP address

• Browser type

• Device information

• Operating system

• Website pages visited

• Date and time of access

• Referring websites

• Cookies and similar technologies

3. How We Collect Personal Information

We collect personal information when you:

• submit an enquiry through our website;

• request a quotation;

• contact us by email or phone;

• subscribe to updates (if available);

• interact with our website; or

• communicate with us during the course of business.

Some information is collected automatically through website analytics and cookies.

4. Why We Collect Personal Information

We collect personal information to:

• respond to enquiries;

• prepare quotations;

• provide our services;

• communicate with clients;

• improve our website;

• understand how visitors use our website;

• administer our business;

• comply with legal obligations; and

• market our services where permitted by law.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve user experience and analyse website traffic.

These technologies may include services such as:

• Google Analytics

• Google Ads

• Meta Pixel

• Microsoft Clarity

• Other website performance and marketing tools

Cookies help us understand website usage, improve performance and measure advertising effectiveness.

You can disable cookies through your browser settings, although some Website functionality may be affected.

6. Marketing Communications

If you provide your contact details, we may occasionally send information about our services, industry updates or company news.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions or contacting us directly.

7. Disclosure of Personal Information

We may disclose personal information to trusted third parties where reasonably necessary, including:

• IT service providers;

• website hosting providers;

• cloud software providers;

• CRM platforms;

• email service providers;

• professional advisers;

• payment providers (where applicable);

• government authorities where required by law.

Some service providers may store data outside Australia.

Where this occurs, we take reasonable steps to ensure personal information is handled appropriately.

We do not sell personal information to third parties.

8. Security of Personal Information

We take reasonable administrative, technical and physical measures to protect personal information from:

• misuse;

• interference;

• loss;

• unauthorised access;

• modification; and

• disclosure.

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Access and Correction

You may request access to the personal information we hold about you.

If you believe any information is inaccurate, incomplete or out of date, you may request that it be corrected.

Requests should be made using the contact details below.

10. Retention of Information

We retain personal information only for as long as reasonably necessary to:

• provide our services;

• comply with legal obligations;

• resolve disputes; or

• maintain appropriate business records.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

11. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

Users should review the privacy policies of those websites before providing personal information.

12. Children's Privacy

Our website is intended for business users and is not directed towards children under the age of 16.

We do not knowingly collect personal information from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated effective date.

Your continued use of the Website constitutes acceptance of the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us.

Scan Hub Pty Ltd

Website:
https://www.scanhub.com.au

15. Complaints

If you believe we have breached your privacy, please contact us in writing so we can investigate your concerns.

We will endeavour to respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website:
https://www.oaic.gov.au